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Abuse Prevention @ HubSpot
Welcome to Abuse Prevention @ HubSpot. This is the central place to report content or activity that you believe violates our policies. Please use the sections below to direct your report to the appropriate team.
Submit a Report
Abusive or Unsolicited Content
If you encounter content hosted on the HubSpot platform that you believe is abusive, harassing, or unsolicited, please let us know what you found by filling out the form below or forwarding the content to abuse@hubspot.com.
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Account Compromise
If you believe that your HubSpot account has been compromised, please fill out the form below.
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Illegal Activity, Hate Speech, Violence, or Discrimination
If you encounter content hosted on HubSpot that promotes, encourages, or facilitates DSA violations, illegal activity, hate speech, violence, or discrimination, please fill out the form below or forward the content to abuse@hubspot.com.
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Internal Review Request
If a piece of content was taken down by HubSpot's Trust & Safety, it was likely found to be violating HubSpot's Acceptable Use Policy. If you believe this was done in error, please fill out the form below.
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DMCA Takedown Notices
If you believe that your work has been copied in a way that constitutes copyright infringement on a HubSpot-hosted website, please provide the required information in the form below.
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DMCA Counter-Notices
If you believe that your work was incorrectly taken down by HubSpot's Trust & Safety team due to a DMCA takedown notice, please provide the required information in the form below.
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FAQ
What is Content Moderation @ HubSpot
We use automated detectors to scan for potentially fraudulent or misrepresentative copy or unusual behavior from your account. Unfortunately, automated scanning is not perfect and will occasionally flag content or activity that is perfectly fine. When that occurs, we rely on our human content moderation specialists for a second review and approval. In addition to our automated detection efforts, we review reports from employees, partners, customers, and third parties regarding unsolicited or abusive content, as well as customer content that promotes, encourages, or facilitates illegal activity, hate speech, violence, or discrimination. These reviews are done by humans and are further described in our Content Moderation @ HubSpot statement.
My HubSpot account has been compromised
If you believe that your HubSpot account has been compromised, please fill out the Account Compromise form above as soon as possible.
Before filling out the form, please be sure to include as much information as possible, such as:
- Why do you believe your account has been compromised?
- Which user(s) within the portal do you believe have been compromised?
- From what location are the compromised users currently logging in from (e.g., Virginia, USA)?
If possible, please also conduct an internal audit of your HubSpot account as outlined here and share details around any unauthorized activities in the account.
My content was removed by HubSpot Trust & Safety
If a piece of content was taken down by HubSpot's Trust & Safety, it was likely found to be violating HubSpot's Acceptable Use Policy. If you believe this was done in error, please complete the Internal Review Request form above, and a member of our team will re-review the content.
A feature in my HubSpot account was suspended (e.g., Calling, Email, etc.)
If you had a feature suspended from your HubSpot account and would like additional information, please fill out the Internal Review Request form above or email the HubSpot Trust & Safety team at abuse@hubspot.com
I found a bug or security vulnerability within HubSpot
If you found a security vulnerability within the HubSpot product, please report it to HubSpot Support or through the HubSpot Bug Bounty program.
Where can I learn more about HubSpot's security and regulatory compliance?
To learn more about HubSpot's security posture, current compliance, and access public reports (e.g., Security & Compliance Overview, SOC2, SOC3, etc.), please visit the HubSpot Trust Center.
What is considered Sensitive Data at HubSpot?
To learn more about sensitive data at HubSpot, please refer to Sensitive Data Terms.
What are considered Restricted Industries at HubSpot?
For a list of restricted industries at HubSpot, please refer to Section 7 of HubSpot's Acceptable Use Policy.
What is the DMCA?
The Digital Millennium Copyright Act (DMCA) is a United States law that provides a framework for addressing copyright infringement on the internet. It establishes procedures for copyright owners to request the removal of infringing content and outlines the responsibilities and protections for online service providers such as HubSpot.
What is a DMCA takedown request?
A DMCA takedown request is a formal notice sent by a copyright owner (or their authorized agent) to HubSpot, alleging that specific content hosted or linked by HubSpot infringes their copyright. The request asks HubSpot to remove or disable access to the infringing material.
What information must be included in a DMCA takedown request or counter-notice?
For a complete list of information needed for DMCA notices and/or counter-notices, please refer to the Claims of Copyright Infringement section of HubSpot's Website Terms of Use.
What does HubSpot do upon receiving a DMCA takedown request?
Upon receiving a valid DMCA takedown request, HubSpot promptly removes or disables access to the allegedly infringing material, notifies the user who posted the material that it has been removed or disabled, and maintains records of the takedown request and actions taken.
What is a DMCA counter-notice?
A DMCA counter-notice is a formal response submitted by the user whose content was removed, asserting that the material was removed in error or misidentification. The counter-notice requests the restoration of the content.
What does HubSpot do upon receiving a counter-notice?
Upon receiving a valid counter-notice, HubSpot notifies the original complainant of the counter-notice and restores the removed material within 10-14 business days unless the complainant files a lawsuit seeking a court order to keep the material down.
Is HubSpot required to monitor user content?
No, the DMCA does not require HubSpot to proactively monitor or seek out infringing content. However, it must act expeditiously to remove or disable access to infringing material upon receiving a valid takedown notice.
Disclaimer: this FAQ is intended to provide general information about DMCA procedures and obligations. For specific legal advice, consult a qualified attorney.
Internal Abuse Form
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Abuse or Unsolicited Content Report
What type of abuse are you reporting?*
Please SelectUnsolicited Email/SpamPhishingObjectionable ContentMalware/VirusCalling AbuseSMS AbuseOther
Where did you see the content?*
Please SelectEmailHosted Content (Website)Link RedirectCallingSMSOther
First name (Optional)
Last name (Optional)
Your Email Address (Optional)
Any additional information you'd like to share with us?
By submitting this form, you confirm that you have a bona fide belief that the information you are providing is accurate and complete.
Once we receive your report, it will be reviewed by a dedicated team of HubSpotters, who will open an investigation into the issue and ensure compliance with all of HubSpot’s policies.
Ticket name
Ticket description
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DMCA Takedown Notices & Counter Notices
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DMCA Takedown Notice Report
Ticket Name
Ticket description
Submitter Reported Abuse Type
Who are you?*
Please SelectAn owner of an exclusive right protected by copyright lawAn authorized representative of an owner of an exclusive right protected by copyright law
First Name*
Last Name*
Email Address*
Phone Number*
Mailing Address*
Which of the following best describes the infringement you are claiming?*
Please SelectIt is a complete, identical copy of my copyrighted workIt is a partial copy of my copyrighted work
Which of the following best describes the content?*
Please SelectA Company's LogoA Written or Literary Work (Including Computer Code)A PhotographOther
Please describe the copyrighted work you are reporting*Whether it’s a partial or complete copy, please specify the content so that we can locate and verify the material
Please provide the URL for the alleged infringing content*If multiple copyrighted works are covered by a single notification, please identify a representative list of such works at that site
Do you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law?*Please select "Yes" or "No"
Please SelectYesNo
Please take the time to ensure you are not submitting a copyright claim against a fair use. You can learn more about fair use from the U.S. Copyright Office at https://www.copyright.gov/fair-use/more-info.html
- I have considered whether the infringement I'm claiming might instead be fair use under U.S. copyright law.*
Please provide your title (If applicable)
Under penalty of perjury, do you confirm that the information you've provided in this form is accurate?*Please select "Yes, I Confirm"
Please SelectYes, I Confirm.
Type your signature below to certify this copyright notice*
Attachments (Optional)
By submitting this form, you confirm that you have a bona fide belief that the information you are providing is accurate and complete.
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Internal Review Request
What type of content would you like re-reviewed?*
Please SelectMarketing EmailFormCMS PageSMSWhatsAppConversations InboxAccount VerificationOther
When was the content taken down by HubSpot?**
What other information would you like to share?
First name (Optional)
Last name (Optional)
Email (Optional)
Ticket name
Ticket description
Submitter Reported Abuse Type
By submitting this form, you confirm that you have a bona fide belief that the information you are providing is accurate and complete.
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DMCA Counter-Notices
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DMCA Counter-Notice Report
Ticket Name
Ticket description
Submitter Reported Abuse Type
Who are you?*
Please SelectAn owner of an exclusive right protected by copyright lawAn authorized representative of an owner of an exclusive right protected by copyright law
First Name*
Last Name*
Email Address*
Phone Number*
Mailing Address*
IP Infringement ID Number*This ID number was included in the original notice sent to you by the HubSpot Trust & Safety team
Content URL*If multiple copyrighted works are covered, please identify a representative list of such works
Is there additional information we should know?*
By sending this counter notification, you are consenting to the jurisdiction of the Federal District Court for the judicial district in which your address is located. If you are outside of the United States, you consent to the jurisdiction of any judicial district in which HubSpot can be found. You also agree to accept service of process from the copyright owner who submitted the DMCA notice.
Consent to Jurisdiction*
Under penalty of perjury, do you have a good faith belief that the take down you received was a result of mistake or misidentification?*
Type your signature below to certify your counter notification*
Attachments (Optional)
By submitting this form, you confirm that you have a bona fide belief that the information you are providing is accurate and complete.
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Account Compromise Report
When filling out the form below, please be sure to include as much information as possible. We would recommend conducting an internal audit of your HubSpot account as outlined here and advising us of any unauthorized activities
What is your Hub ID?If you dont have access to your Hub ID, you can leave this blank
Why do you believe your account has been compromised?*
Have you completed an internal audit of your HubSpot account?*
Please SelectYesNo
When did the compromise occur, or when did you notice it?*
Which users were affected by the compromise?
What other information can you share?*Please share as much information as possible so that we can best assist you.
First name (Optional)
Last name (Optional)
Email*Please share your email address so that we may contact you regarding this report
Submitter Reported Abuse Type
Ticket Name
Ticket Description
By submitting this form, you confirm that you have a bona fide belief that the information you are providing is accurate and complete.
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Illegal Activity, Hate Speech, Violence, or Discrimination Report
If you encounter content hosted on the HubSpot that promotes, encourages, or facilitates DSA violations, illegal activity, hate speech, violence, or discrimination, please fill out the form below or forward the content to abuse@hubspot.com.
First name (Optional)
Last name (Optional)
Email (Optional)
What is your relationship to HubSpot? (Optional)
What specific kind of content or issue are you reporting?*
How did you hear about it or see it?
Where did you see it?*If email, please provide the email address of the sender, and the approximate date and time of the email. If on a webpage/landing page/form, please provide the URL.
Describe your concerns - please be as detailed/specific as possible, and include links as needed*
Is there anything else we should consider?
IMPORTANT: This form is specifically used to report illegal activity, hate speech, violence, or discrimination.
For reports related to spam, phishing, or other unwanted content, please use our Abusive or Unsolicited Content form instead.
- I confirm that this report is related to DSA violations, such as illegal activity, hate speech, violence, or discrimination. *
Ticket Name
Ticket description
Submitter Reported Abuse Type
By submitting this form, you confirm that you have a bona fide belief that the information you are providing is accurate and complete.
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